Terms of Service

These terms govern your use of Global AI Receptionist (the “Service”), provided by Global AI Automation LLC (“we”, “us”). By creating an account you agree to them on behalf of yourself and the business you represent.

1. The Service

The Service lets you create AI assistants that answer phone calls and website chats for your business, book appointments, capture customer details and send messages. AI output can be wrong; you are responsible for reviewing your assistant's instructions and the information it gives your customers. The Service is offered to businesses in the United States.

2. Your account

• You must be at least 18 and authorized to act for your business.
• Keep your sign-in secure; you are responsible for activity under your account.
• You must give accurate business information, including for phone-number and messaging registration.

3. Your responsibilities and acceptable use

• You are responsible for complying with laws that apply to your calls and messages, including call-recording consent laws, the TCPA, telemarketing and do-not-call rules, and industry rules (for example HIPAA if you are a covered entity — contact us before processing protected health information).
• You will not use the Service for unsolicited marketing, robocalls, harassment, fraud or illegal content.
• You will not attempt to reverse engineer, overload or bypass the security of the Service.

4. Phone numbers

Numbers we provide are leased through our telecom partners and remain subject to their policies. If your account is canceled, numbers may be released after a grace period. Call forwarding from your own number is configured with your phone company and remains your responsibility.

5. Fees and billing

• Paid plans are billed monthly in advance; usage beyond included minutes is billed in arrears.
• You can cancel any time; cancellation takes effect at the end of the current billing period.
• Fees are non-refundable except where required by law or stated otherwise in writing.
• If payment fails we may suspend the Service after reasonable notice.

6. Your data

You own your business content, call recordings, transcripts and customer data (“Customer Data”). You grant us a license to process it only to provide the Service to you, including keeping it secure, fixing problems and giving you support, as described in our Privacy Policy. We do not sell Customer Data.

7. Third-party services

The Service relies on third-party providers (for example telephony, speech and AI model providers, payment processing and calendars). Their availability is outside our control.

8. Disclaimers

The Service is provided “as is”. We do not guarantee that every call will be answered or every booking made correctly, and the Service is not a substitute for emergency services. Callers in an emergency should dial 911.

9. Limitation of liability

To the fullest extent allowed by law, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential damages, including lost profits or lost business.

10. Termination

You may stop using the Service at any time. We may suspend or terminate accounts that violate these terms. If you'd like a copy of your data or want it deleted, email us at info@globalai.llc and we'll help.

11. Changes and contact

We may update these terms; material changes will be emailed to account owners in advance. Questions: info@globalai.llc.